Terms and conditions
Black Friday Sale 2023
Blackout sales are a wonderful opportunity for customers to buy items at hugely reduced prices. Unfortunately this huge increase in demand puts pressure on all delivery systems.
Please note the following :
- Third party courier companies across the country face a massive increase in volumes – delivery times will be slower. Please allow up to 2-4 weeks for your delivery to take place.
- Please ensure you order all your product you require as once an order is placed and paid for it cannot be changed or added to. A new order will need to be placed. Due to the large volumes of orders received on a day, we cannot guarantee the second order will be shipped together with your first order thus the extra courier fee will apply to your second order.
- Special delivery requests will not be possible – order as a collect order if need be.
- Please do not phone to find out where your order is – email us at [email protected] as this is far more efficient and will not slow down the delivery process. Please allow us time to reply to your email, due to the volumes it could take a while, but we will reply to you.
- The sale is only valid while stocks last – the time duration of the various sale offers only run for specified times.
- We reserve the right to withdraw any product on sale.
- Payments for Black Friday Sale orders must be made within 48 hours to secure your order. Payments are checked on our banking statements everyday. Once your payment reflects on our account the order will be sent to the warehouse for packing. Please note if you are paying via EFT the delivery time could increase as we need payment to clear first. Payfast clears immediately in our account.
- Please ensure you use your latest updated order number as a reference when making the payment, this is to avoid any delays matching a payment to an order.
- If you order and pay for a product and it goes on sale the next day, no refunds will be allowed on the order placed.
- When redeeming a gift voucher, a discount voucher may be used in the normal way.
- During Blackout Sale, existing voucher codes are not valid
Voucher codes and discount codes
- Cannot be used in conjunction with other promotions and/or discount codes.
- Gift vouchers are only sold at face value – voucher codes cannot be used to purchase gift vouchers.
- When redeeming a gift voucher, a discount voucher may be used in the normal way.
- Voucher codes are disabled during site-wide sales such as our Birthday Sale & Black Friday Sale.
Standard terms and conditions applying to all Prize Draws and Giveaways:
- Entry is on the form provided and is open to all residents of RSA over 18 years of age.
- Employees of the individual prize draw sponsor, their subsidiaries, divisions, affiliates, dealers, distributors, advertising agencies, judging organisations, and the families of the above are not eligible to enter.
- Winners will be randomly drawn from all valid entries and notified by email to claim their prize. If after 14 days of first notification a prize winner has not accepted their prize, they will forfeit their prize and a new winner will be drawn.The prize is not transferable and may not be exchanged for cash or credit.
- The prize includes delivery to the winners address in RSA.
- The winner agrees to allow their image or testimonial to be published on social media as a result of winning the prize.
- No purchase required, one entry per person.
- Entrants agree to receive marketing material from the company but may choose to unsubscribe at any time by clicking on the unsubscribe button at the bottom of the email. Subsequent marketing offers are personalised per entrant and consequently not transferable.
- The sponsor cannot be held responsible for typographical errors and omissions.
Win Collagen For A Year Competition
- The collagen supplied is our 100% pure, non-GMO, grass-fed bovine Pure Hydrolysed Collagen.
- No purchase required, one entry per person.
- Entry is on this form and is open to all residents of RSA over 18 years of age.
- Employees of the individual prize draw sponsor, their subsidiaries, divisions, affiliates, dealers, distributors, advertising agencies, judging organisations, and the families of the above are not eligible to enter.
- The winner will be randomly drawn from all valid entries and notified by email.
- The prize is not transferable and may not be exchanged for cash or credit.
- The prize includes delivery to the winners address in RSA.
- The prize draw closes on the last day of every month, the winner will be announced within 7 days thereof.
- The recommended daily dosage of collagen is 10g-12g per day. A year’s supply therefore equates to 4.38kg.
- The winner agrees to allow their image or testimonial to be published on social media as a result of winning the prize.
- If a prize winner has not accepted their prize within 14 days of initial notification, they will forfeit their prize and a new winner will be drawn.
- The sponsor cannot be held responsible for typographical errors and omissions.
Win a Grace Collection, plus 20 Grace Trial Sets
- No purchase required, one entry per person.
- Entry is on this form and is open to all residents of RSA over 18 years of age.
- Employees of the individual prize draw sponsor, their subsidiaries, divisions, affiliates, dealers, distributors, advertising agencies, judging organisations, and the families of the above are not eligible to enter.
- The winners will be randomly drawn from all valid entries and notified by email.
- The prize is not transferable and may not be exchanged for cash or credit.
- The prize includes delivery to the winners address in RSA.
- The prize draw closes on the last day of each month, the winner will be announced within 7 days thereof.
- The winner agrees to allow their image or testimonial to be published on social media as a result of winning the prize.
- If a prize winner has not accepted their prize within 14 days of initial notification, they will forfeit their prize and a new winner will be drawn.
- The sponsor cannot be held responsible for typographical errors and omissions.
